![]() Items damaged through normal wear and tear. Items made from natural materials such as wood or concrete - There may be some visual imperfections in the wood - this is characteristic of the design and should not be considered a flaw. Made to Order Items (MTO) custom made/cut specifically modified for you Items Items that was bought on sale or with a discount coupon upon checkout incl but not limited to Black Friday and Cyber Monday deals. We do not accept items that was previously installed. We do not accept returns on any light bulbs. No masking, brown or courier adhesive tape will be allowed. Only use CLEAR TAPE when closing the boxes. ![]() The following terms must be met: Fitting to be unused, uninstalled and in original condition as delivered with all the accessories and fitting to be returned in original packaging incl all the wappers. Prior to returning your product, please send an email to Our customer care team will provide you with all relevant guidelines to proceed with the return (e.g. If you cannot accept the delivery, please make sure to ask the person accepting on your behalf to check for any damages. za will not accept responsibility for any damages not reported within this time frame. Please see the FULL Shipping and Returns Policy at the bottom of the website.Īny visible damages must be reported within 48 Hours of signed waybill. We do not accept ANY returns or exchanges after 7 calender days and the matter will by considered as closed. NO RETURNS OR REFUNDS ACCEPTED ON MADE TO ORDER, CUSTOM MADE ITEMS, BULK ORDER ITEMS, BULBS OR ITEMS THAT WERE INSTALLED. Should you wish to exchange or obtain a refund for your purchased product within 7 calendar days, we will happily credit you for the cost of the product (excluding cost of shipping both ways). Please make sure you or the person accepting the order on your behalf opens the package and inspect its contents for breakages or damage.įor International delivery please contact us directly and we will create an order for you offline. za will not accept responsibility for any damages not reported within this time frame. We do not deliver to a PO Box Postal Code or Address.Īny visible damages must be reported within 48 Hours of signed waybill. We do not take any responsibility for incorrect shipping/delivery addresses. Please ensure you have the correct Shipping/Delivery Address & Street Postal Code when placing your order. Please check back to the website for changes or give us a call.Įstimated Production time will be indicated on each Individual Product Page Description. Kindly note dates may change due to unforeseen circumstances. Please view the Current Estimated Date of Arrival for new stock arriving on the Product Page. Please check your Spam Folder as some emails might land there. You will receive a tracking email with a tracking link as soon as your items have been booked with the couriers. Our Courier partners aim to deliver from date of dispatch to central areas in South Africa within 2-10 business days or to outlying areas within South Africa within 5-12 business days. Our courier service offers delivery from Monday - Friday 08:00am - 17:00pm. za uses an economy door to door courier service to ensure fast and direct delivery anywhere in South Africa. * At the time of order some items might be out of stock - if so the .za Team will contact you to recommend a similar item that is in stock or we will credit your account or make a full refund payment. za has multiple warehouses we ship from and sometimes we need to dispatch your order from a few different locations. Upon delivery, you will be asked to sign a delivery form or give a OTP Pin send to the cellphone number given on order, in which you confirm that the product(s) was delivered on that waybill. If you have ordered multiple items, these may arrive in separate deliveries with separate tracking emails. Electrical Components | Cords | Cord Sets
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